Reinventing the Wheel: The Science of Creating Lifetime Customers

by Chris Zane

Book Overview

When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service.

Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane...

• Format: Hardcover
• Language: English
• ISBN: 1935618156
• ISBN13: 9781935618157
• Release Date: March 2011
• Publisher: Benbella Books
• Length: 240 Pages
• Weight: 1.02 lbs.
• Dimensions: 0.8" x 5.9" x 8.5"