Referee The Room: Sports Officiating Skills for Frontline Workers
Keep the room moving. Get home with something left for your own life.
A peaceful meal. A fair shake. A person who feels heard. Good frontline work protects ordinary things that matter, and it can take something out of the person doing it.
Referee The Room brings the practical skills of sports officiating to frontline work, helping you care for the people you serve while protecting your own judgment and emotional energy.
Drawing on nearly seven years in homeless shelters, Jason S. Comely connects lessons from baseball, basketball, hockey, soccer, cricket, and other sports to the situations workers face every day. Its starting point is preventative officiating: notice trouble early, get into position, set clear expectations, and give coworkers useful jobs before a small problem becomes a confrontation.
Learn how to:
Stay calm under pressure. Use Hall of Fame baseball umpire Doug Harvey's emotional regulation technique to steady yourself, listen, and choose your response.Give clear, firm instructions while protecting the person's dignity.Make warnings meaningful with authorized next steps, so you have less to invent when you are upset.Work as a crew so someone still sees the entrance, the bystanders, and the person quietly waiting for help.Recognize when care or emergency action takes priority over an ordinary warning.Recover after a hard encounter and give the next person a fair start.Meet crocodile brain: your urge to snap back when pressure gets personal. A pause, a prepared response, and a coworker's support give you practical ways to keep that urge from choosing your next sentence.
With 106 shift situations, words you can use, practical worksheets, and an A-Z lookup guide, this compact book gives frontline workers, leads, and supervisors help they can return to... from the first handover to the ride home.
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