Recruiting and Retaining Call Center Employees (in Action Case Study Series)

by Jack J. Phillips, Susan L. Barksdale, Natalie Petouhoff

Book Overview

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1562862944
• ISBN13: 9781562862947
• Release Date: November 2001
• Publisher: ASTD
• Length: 240 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.6" x 7.0" x 8.9"