Real World Customer Service: What to Really Say When the Customer Complains

by Bernice B. Johnston

Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1570710627
• ISBN13: 9781570710629
• Release Date: January 1996
• Publisher: Sourcebooks
• Length: 124 Pages
• Weight: 0.68 lbs.
• Dimensions: 0.4" x 7.0" x 10.0"