Real World Customer Service (Small Business Sourcebooks)

By Bernice B. Johnston

Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions.

• Format: Paperback
• Language: English
• ISBN: 1570710627
• ISBN13: 9781570710629
• Release Date: January 1996
• Publisher: Sourcebooks Inc
• Length: 124 Pages
• Weight: 0.70 lbs.
• Dimensions: 10.3" x 0.5" x 7.3"