Rat Bastard Customer Care: Committed to the fix!

By Amanda Grihm Eddabd

Rat Bastard Customer Care is a radical service delivery model that suggests establishing rapport does not equate to customer satisfaction. Rat Bastard Customer Care is an unapologetic, uncompromising, 10-step service delivery model designed to improve service delivery and the management of customers' expectations and experiences.

• Format: Paperback
• Language: English
• ISBN: 1506108539
• ISBN13: 9781506108537
• Release Date: January 2015
• Publisher: Createspace Independent Publishing Platform
• Length: 66 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"