The Exponential Distribution and the Poisson Process.- Introduction to Renewal Theory.- Introduction to Markov Chains.- From Single Server Queues to M/G/1.- Priorities and Scheduling in M/G/1.- M/G/1 Using Markov Chains and LSTs.- The G/M/1 Queueing System.- Continuous-time Markov Chains and Memoryless Queues.- Open Networks of Exponential Queues.- Closed Networks of Exponential Queues.- Insensitivity and Product-form Queueing Models.- Two-dimensional Markov Processes and their Applications to Memoryless Queues.