Quality Wars: The Triumphs and Defeats of American Business

By Jeremy Main

The quality revolution is a decade old. This first, in-depth study of the companies that have attempted large-scale improvement efforts reveals what works and what doesn't with regards to Total... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0029166845
• ISBN13: 9780029166840
• Release Date: March 1994
• Publisher: Free Press
• Length: 382 Pages
• Weight: 1.65 lbs.
• Dimensions: 9.5" x 1.3" x 6.4"

Customer Reviews

Wanna know the truth ?

Jeremy Main minces no words in outlining the triumphs and defeats ( so-called ) of the TQM efforts made by different companies . He has gone to the depth of understanding why these efforts fail or succeed . The backing of the Juran Institute in this endavour only adds to the credibility of this effort . Recently Dr. Juran ( on the 26th of Feb 2002 ) declared publicly that Jeremy Main was one of the two journalists who really understood Quality Management in it's entirety . All in all - a very good read .