Quality Toolkit and Case Studies: Solutions for Common Problems

By AABB Press

You've heard of "quality tools," but if countless presentations and articles have left you still unsure about how to use them in your organizational setting or why you should, this book is for you. Beginning with a brief overview of 11 easy-to-use quality tools, this collection of 13 case studies uses fictional scenarios to demonstrate how the tools can be used in real settings specific to blood banking and transfusion service environments. Tools described in the first section require no special knowledge or equipment: brainstorming, check sheets, run charts, control charts, failure mode effects analysis, fishbone diagrams, force field analysis, pareto charts, plan-do-check-act, process mapping and the five whys. The cases that demonstrate them cover four general topic areas: administrative issues, operations, donor issues and customer service.

• Format: Paperback
• Language: English
• ISBN: 156395317X
• ISBN13: 9781563953170
• Release Date: October 2011
• Publisher: American Association of Blood Banks (AABB)
• Length: 192 Pages
• Weight: 0.79 lbs.