Quality of Service: Making It Really Work (Quality in Action)

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Quality of Service: Making It Really Work (Qual...

By Bo Edvardsson, John Øvretveit, John Ovretveit, et al.

Edition Description

What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service...

Edition Details

Format:Hardcover

Language:English

ISBN:0077079493

Format: Hardcover

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Quality of Service: Making It Really Work (Qual...

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