Quality Management in Hospitality Industry

by Elizabeth Morgan

Quality management is a holistic approach towards the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. This textbook elaborates the various sectors of...

• Format: Hardcover
• Language: English
• ISBN: 1639874690
• ISBN13: 9781639874699
• Release Date: September 2022
• Publisher: Murphy & Moore Publishing
• Length: 233 Pages
• Weight: 1.71 lbs.
• Dimensions: 0.6" x 8.0" x 10.9"