Quality Management for IT Services: Perspectives on Business and Process Performance

By claus-peter-praeg

This book gives both scientists and practical experts an insight into the many different facets of IT service quality management--Provided by publisher. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1616928891
• ISBN13: 9781616928896
• Release Date: October 2010
• Publisher: Business Science Reference
• Length: 350 Pages
• Weight: 2.40 lbs.
• Dimensions: 0.9" x 8.6" x 11.3"