Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business

By Philip B. Crosby

Book Overview

Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production.

• Format: Hardcover
• Language: English
• ISBN: 0070145121
• ISBN13: 9780070145122
• Release Date: December 1979
• Publisher: McGraw-Hill
• Length: 309 Pages
• Weight: 1.26 lbs.
• Dimensions: 8.3" x 1.3" x 5.8"

Customer Reviews

Philip Crosby cannot read a dictionary.

Let’s look at three words from Webster's II, New Riverside University Dictionary. Quality is 1. Essential character: nature. 2 a. Inherent or distinguishing attributes. b. Degree or grade of excellence. (More definitions follow this train of thought.) The conformity is 1. Likeness in form or character Require is 1. To have as a requisite: need Philip Crosby is attempting to push “New Speak” 1984 on us by usurping a word for his purpose and negating its intended meaning. On page 15, he describes quality as “conformance to requirements.” It is easy to conform to inappropriate specs. Is that quality? Is that free? However, this book is considered a classic. It was written in the days of typewriters. He refers to giving women a chance. He gets zero defects mixed up with quality. It is fun to play games with his “Maturity Grid”; however, too much time with it can put you out of business.