Quality Is Everybody's Business

By Patrick L. Townsend and Joan E Gebhardt

Done correctly, TQM can be implemented in six to eight months, and that includes actively involving everyone on the payroll and seeing positive bottom line results virtually immediately. Quality is Everybody's Business discusses how to define and implement a complete quality process. The author explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines. Whether a TQM process is in place or just beginning to implement one, Quality is Everybody's Business provides the tools to make it a complete quality process.

• Format: Hardcover
• Language: English
• ISBN: 1574442848
• ISBN13: 9781574442847
• Release Date: December 1999
• Publisher: CRC Press
• Length: 392 Pages
• Weight: 1.61 lbs.
• Dimensions: 0.9" x 6.1" x 9.2"