Quality in Action: 93 Lessons in Leadership, Participation, and Measurement

by Patrick L. Townsend and Joan E. Gebhardt

Book Overview

"Townsend and Gebhardt's book will quickly become known as the rational person's guide to BS-less quality improvement. It's a must read." -- Ron Zemke President, Performance Research Associates... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0471552062
• ISBN13: 9780471552062
• Release Date: March 1992
• Publisher: Wiley
• Length: 262 Pages
• Weight: 1.10 lbs.
• Dimensions: 1.0" x 6.3" x 9.3"

Customer Reviews

An excellent primer for leaders and wannabee leaders!

Pat and Joan have, in this book, put together a practical, thought provoking and, when appropriate, humorous primer on what it takes to lead today's and tomorrow's organization. Get it, read it and read it again!