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Paperback Quality in Action: 93 Lessons in Leadership, Participation, and Measurement Book

ISBN: 0471161365

ISBN13: 9780471161363

Quality in Action: 93 Lessons in Leadership, Participation, and Measurement

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Book Overview

"Townsend and Gebhardt's book will quickly become known as the rational person's guide to BS-less quality improvement. It's a must read." -- Ron Zemke President, Performance Research Associates coauthor, Delivering Knock Your Socks Off Service "Not only penetrating and revealing, it is also entertaining, which probably fractures both rules and records for this kind of literature." -- Howard K. Smith "With power and style, Quality in Action redefines...

Customer Reviews

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An excellent primer for leaders and wannabee leaders!

Pat and Joan have, in this book, put together a practical, thought provoking and, when appropriate, humorous primer on what it takes to lead today's and tomorrow's organization. Get it, read it and read it again!
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