Quality Improvement in European Public Services: Concepts, Cases and Commentary

Book Overview

Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a spectrum of services in a range of countries. For managers, administrators, and professionals in public services, as well as for academics, consultants, and students of public management, organization studies, this book is a must.

• Format: Paperback
• Language: English
• ISBN: 0803974655
• ISBN13: 9780803974654
• Release Date: August 1995
• Publisher: Sage Publications Ltd
• Length: 208 Pages
• Weight: 0.53 lbs.
• Dimensions: 0.4" x 5.5" x 8.5"