Quality First: A Practical Guide to TQM for Small Business Leaders

By Dr. Harvey McDonnell

Total Quality Management, TQM- is a comprehensive approach aimed at improving the quality of products and services through ongoing refinements in response to continuous feedback. At its core, TQM seeks to cultivate a culture where all employees pursue quality as a shared responsibility. This philosophy emphasizes the importance of understanding customer needs and expectations, integrating those insights into every aspect of the organization, and fostering a commitment to quality at all levels. For small businesses, implementing TQM can be a powerful strategy to enhance operational efficiency, customer satisfaction, and overall competitiveness.

• Format: Paperback
• Language: English
• ISBN: B0FH328QBN
• ISBN13: 9798291601983
• Release Date: July 2025
• Publisher: Independently Published
• Length: 60 Pages
• Weight: 0.21 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"