Quality Facility Management: A Marketing and Customer Service Approach

by Stormy Friday and David G. Cotts

Book Overview

As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you.

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• Format: Hardcover
• Language: English
• ISBN: 0471023221
• ISBN13: 9780471023227
• Release Date: October 1994
• Publisher: Wiley
• Length: 240 Pages
• Weight: 1.65 lbs.
• Dimensions: 0.9" x 7.4" x 10.3"