Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

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Quality, Behavior, and the Bottom Line: The Hum...

By Tom Werner, Bob Foxworthy, Jerry Pounds

Edition Description

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors...

Edition Details

Format:Paperback

Language:English

ISBN:1508567433

Format: Paperback

Condition:

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Quality, Behavior, and the Bottom Line: The Hum...

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