Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

By Tom Werner, Bob Foxworthy, Jerry Pounds

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

• Format: Paperback
• Language: English
• ISBN: 1508567433
• ISBN13: 9781508567431
• Release Date: March 2015
• Publisher: Createspace Independent Publishing Platform
• Length: 128 Pages
• Weight: 4.15 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"