Quality and Performance Excellence in Higher Education: Baldrige on Campus

By Charles W. Sorensen

American higher education is currently facing many serious challenges, from providing access to a growing number of students, to keeping college affordable, to the effective deployment of technology in teaching to fostering economic growth and workforce development. In Quality and Performance Excellence in Higher Education , the authors adopt the Malcolm Baldrige education criteria for performance excellence to identify key elements in practicing continuous quality improvement in higher education: open communication channels, honest self-assessment, effective leadership, employee development, and the appropriate allocation of resources. Investment in higher education plays a crucial role in the future prosperity of America. To illustrate this point, the authors present case studies from six diverse institutions that embody the core values and concepts of the Baldrige framework: Leadership from senior institutional leaders Strategic planning to meet key objectives Focus on the students, stakeholders, and market Measurement, analysis, and knowledge management Faculty and staff performance as a result of institutional support and training Process management in support of the learning environment Organizational performance results This book will appeal to academic administrators at all levels and at all types of institutions who are interested in applying a systematic approach to leadership, quality improvement, and change management within their institutions.

• Format: Hardcover
• Language: English
• ISBN: 1882982800
• ISBN13: 9781882982806
• Release Date: March 2005
• Publisher: Jossey-Bass
• Length: 233 Pages
• Weight: 0.05 lbs.
• Dimensions: 9.1" x 0.7" x 6.4"

Customer Reviews

good "follow me" scheme

Wathever you are thinking about Baldrige Criteria, this book gives you a path and, above all, methods to follow. Total Quality in higher education produce rarely books about pratical methods. You are free to accept or not the ways those Colleges and Universities (cases studies in this book) have build their criteria to achieve a total quality management, but I've learned a lot by reading this book. This book is made for people who are already in higher education management and are facing big problems of quality and strategy. I put only four stars, because the book is thin (because it is only about Baldrige Criteria).

super

Thanks a lot, we are very happy to have this book in our library!