Putting Service Into Library Staff Training (OCCASIONAL PAPERS (LIBRARY ADMINISTRATION AND MANAGEMENT ASSOCIATION))

By Joanne M. Bessler

This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.

• Format: Paperback
• Language: English
• ISBN: 0838934374
• ISBN13: 9780838934371
• Release Date: January 2010
• Publisher: ALA Editions
• Weight: 0.20 lbs.
• Dimensions: 8.5" x 0.3" x 5.5"