Public Transport and Its Users: The Passenger's Perspective in Planning and Customer Care

By Martin Schiefelbusch and Hans-Liudger Dienel

This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.

• Format: Hardcover
• Language: English
• ISBN: 0754674479
• ISBN13: 9780754674474
• Release Date: April 2009
• Publisher: Routledge
• Length: 330 Pages
• Weight: 1.65 lbs.
• Dimensions: 0.8" x 6.1" x 9.2"