Public Transport and its Users: The Passenger's Perspective in Planning and Customer Care

By Hans-Liudger Dienel

This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.

• Format: Paperback
• Language: English
• ISBN: 1138273589
• ISBN13: 9781138273580
• Release Date: September 2016
• Publisher: Routledge
• Length: 330 Pages
• Weight: 1.03 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"