Property Management: A Customer Focused Approach

By Gordon Edington and Gordonington

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

• Format: Hardcover
• Language: English
• ISBN: 0333674707
• ISBN13: 9780333674703
• Release Date: July 1997
• Publisher: Red Globe Press
• Length: 224 Pages
• Weight: 0.94 lbs.
• Dimensions: 0.6" x 5.5" x 8.5"