Professional Selling: A Trust-Based Approach

by Michael R. Williams, Thomas N. Ingram, Ramon A. Avila, et al.

Book Overview

PROFESSIONAL SELLING provides comprehensive coverage of contemporary professional selling by integrating recent sales research with leading personal selling practices. Professional Selling's chapters... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 032453809X
• ISBN13: 9780324538090
• Release Date: February 2007
• Publisher: Cengage Learning
• Length: 464 Pages
• Weight: 2.20 lbs.
• Dimensions: 0.7" x 8.5" x 10.8"

Customer Reviews

Worthy for the beginning marketing / business student

Great book, excellent examples. Definitely was a good foundation for me to build upon.

Professional Selling: A Trust-Based Approach

The book is in excellent condition -- I don't know what adding a tag is. I would like to know how to sell it back to you in about 7 weeks

An essential

This is a text book for one of my classes. It is one of the better text books I am reading. It has useful information that I will use when I get my degree.

Worth selling

I used parts of this book to teach my pro selling class this past spring (2007) at The University of Georgia. It is well organized. Writing is clear, succinct and easy to understand. Graphs, charts, drawings and pictures effectively illustrate principles of selling the authors emphasize. Cases at the end of each chapter are acceptable. Some are more challenging than others. I would like to see more role play and emphasis on using a contact manager like ACT!, but this is minor. The book's organization is very good. Overall, this is a excellent text for upper level, undergraduate students that want an introduction to the fundamentals of professional selling.

Good Pointers on Succeeding in Sales

The main theme of Professional Selling: A Trust-Based Approach focuses on how the sales professional can increase sales through trust earned with customers. Important points covered by the authors include: 1. Today's successful salesperson is a better listener than talker and emphasizes relationships instead of high pressure sales. 2. Types of personal selling approaches. 3. The importance of trust and how salespeople can earn it. 4. 6 primary facets of effective listening. 5. Initiating a harmonious atmosphere and displaying proper etiquette and grooming are very important in making a favorable first impression. 6. Summaries of the different types of approaches salespeople may use in a sales call. 7. Reasons why customers resist buying. 8. Techniques to get a commitment from a customer. 9. Repeat business is the lifeline of any business. While new business is important, it is more important to keep existing customers happy. 10. Tips on handling customer complaints. While the book is meant to be more of a college textbook instead of something you may find by Zig Ziglar, John Maxwell, and others, the title contains good practical advice for the beginning or veteran salesperson. Having been in sales for over 10 years, I still benefitted from reading the book and will apply the pointers in future sales calls. While the book is pricey compared to other authors (Ziglar, etc.), the book would be an excellent sales class taught at the college level. Recommmended. Read and enjoy!