Productivity and service quality

By Jaime Echegaray

Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa Mar?a, 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness, Empathy, Reliability, Efficiency, Effectiveness, Effectiveness for both variables. The reliability of the instruments was assessed by Shapiro Wilk. Pearson's test. Results: The results show that as shown in Table 24, a correlation coefficient of r= 0.270 was obtained, with a p= 0.019 (p> 0.05), which means that the alternative hypothesis is accepted and the null hypothesis is rejected. Conclusion: The results obtained show that there is a relationship between the two variables: Quality of service and Productivity, because there is a weak negative correlation, but at the same time the significance level is greater than 0.05, which demonstrates the relationship between the two variables and their dimensions.

• Format: Paperback
• Language: English
• ISBN: 6205766108
• ISBN13: 9786205766101
• Release Date: March 2023
• Publisher: Our Knowledge Publishing
• Length: 80 Pages
• Weight: 0.28 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"