Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow

By Dan Madison

Book Overview

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you'll find detailed, illustrated discussions about: * The importance of process* Process mapping* Key stakeholders' roles and responsibilities* The ten-step process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a process-focused organization* Building cross-department process management* Using information technology in process managemen

• Format: Paperback
• Language: English
• ISBN: 1932828044
• ISBN13: 9781932828047
• Release Date: August 2005
• Publisher: Paton Professional
• Length: 328 Pages
• Weight: 1.14 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"

Customer Reviews

Great, User Friendly, Overview

This book provides a very easy to understand overview of process mapping and its implementation across different types of organizations and industries. It includes explanations as well as examples of templates to use when trying to adopt and use process management. Great intro and reference!

Dan Covers it All from A to Z . . . or Input to Output

Dan's book is a life saver for anyone who is interested in process mapping and doesn't know where to start. He gives you the beginning line, the tools to use along the way, and brings from mapping to analysis to management. And note - dealing with process is more than mapping - it's analysis, identifying "issues and opportunities" - solutions. Likely not emphasized enough is the need to do the mapping and some of the analysis with the business units to garnish the buy-in critical to solution implementation. A must-have how-to for someone who is getting started or needs a refresher when it comes to process mapping, analysis, and management!! Phil

For the People Doing it, not the IT People Implementing it.

Excellent Book. Well Organized. Well Writtent. Quotable Content. Anyone NEW to the Business Process Approach. Start here! Not about how to implement IT changes to get it done. Very little "System" Talk. This book could take a motivated Lay-Person and help transform them into a Business Process GURU! If you are an IT person, it is worth reading so you know the game plan, and the score. It lets you argue AGAINTS implementing ANYTHING until people have TESTED their ideas WITHOUT system changes!!!

A must have for starting with process improvement

This book has all you need not only to start, but also to continue with process improvement. It covers all basic steps you need to fulfill, gives you a broad overview about what you have to have in mind and also gives nice examples. I'm sorry I didn't have it much before, it could save me a lot's of mistakes I did. Of course, I wouldn't call it a Bible, for more details in any area you'll need more detailed literature, but it can be used as a very good checkbook and guide when starting with process improvement. It's very simple and systematic. Highly recommendable not only for those who start with process management, but also for everyone who already works in this area.

Excellent to start with..

This book is very useful and practical, especially for people who are starting to work in the area of process improvement. It provides a step by step how to conduct a process improvement and redesign project. It can be a guide also for experienced employees in the field. I recommend beginners to read this book as a start!