Over the last two decades, healthcare has experienced the emergence of patient consumerism, commercialization, staffing shortages due to strikes and burnout, a worldwide pandemic, increased regulatory pressure, digitization of care, artificial intelligence and more. This transforms the way we provide and receive care. While navigating all this change, it's imperative to prioritize optimizing functionality of tools and workflows to ensure a solid foundation on which we can integrate future technologies. This book addresses essential concepts to consider when practicing continuous improvement in the industry.
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