Process Improvement and Quality Management in the Retail Industry

by Chris Thomas, Arnold Weimerskirch, Stephen George, et al.

Book Overview

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization...

• Format: Paperback
• Language: English
• ISBN: 0471723231
• ISBN13: 9780471723233
• Release Date: August 2005
• Publisher: Wiley
• Length: 256 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.6" x 7.5" x 9.2"