A Bonded Experience: 'Value creation as the creation of an experience, within a business relationship'.- A Case Investigation of Product Structure Complexity in Mass Customization using a Data Mining Approach.- A Method for Specification of Multi-Variant Products using Degrees of Freedom of Shape Attributes in Product Structures.- A Profile Chart Approach for Defining the Solution Space of a Production Network.- Applying the 5 WHYs to identify rot causes to non-completions in on-site construction.- Challenges in Request Management - Demand management of customer-driven product development.