Problem Management: An Implementation Guide for the Real World

By Michael Hall

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

• Format: Paperback
• Language: English
• ISBN: 1780172419
• ISBN13: 9781780172415
• Release Date: November 2014
• Publisher: BCS, the Chartered Institute for IT
• Length: 190 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.4" x 6.7" x 9.6"