Principles of Total Quality

By Joel E. Ross and Vincent K. Omachonu

Book Overview

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

• Format: Hardcover
• Language: English
• ISBN: 1574443267
• ISBN13: 9781574443264
• Release Date: May 2004
• Publisher: CRC Press
• Length: 512 Pages
• Weight: 1.90 lbs.
• Dimensions: 1.3" x 6.6" x 9.5"

Customer Reviews

Buy the Book - Skip the Class

This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy "fluff" book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.