Principles of Customer Service: A System's Approach to Customer Service Delivery

By Bert Mullings

Principles of customer service clearly redefines the key principles necessary for service professionals and organizations to function at optimal levels in their pursuit to deliver quality customer... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1419670980
• ISBN13: 9781419670985
• Release Date: April 2008
• Publisher: Booksurge Publishing
• Length: 292 Pages
• Weight: 0.87 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"