Principles and Practices of Organizational Performance Excellence

by Thomas J. Cartin

Book Overview

This edition gives an overview of TQM and includes new and updated material. Divided into two sections, it begins with an easy overview of TQM followed by a more detailed explanation of the key quality improvement tools. Topics include organization planning, quality costs and engineering.

• Format: Hardcover
• Language: English
• ISBN: 0873894286
• ISBN13: 9780873894289
• Release Date: June 1999
• Publisher: ASQ Quality Press
• Length: 334 Pages
• Weight: 1.48 lbs.
• Dimensions: 1.1" x 7.3" x 10.4"

Customer Reviews

One of The Best

In his book Cartin covers an amazing amount of ground, in depth and easily read. He provides a lot of graphs and figures, which I like for explaining concepts. Cartin is also a big fan of Control Charts and sigma, which is often given just equal treatment with the other tools in many other books, but as any practictioner knows, is the tool most often used for quality process control.There are some new elements added from the earlier version (TQM in title), but substantively this is the same book. Good thing, the original book was a classic. I still refer to my copy often. I read a friend's copy of this newer version and decided that the older one was still 99% relevant. However, if you don't own the earlier version, buy this one. It will provide value longer than that car you're driving.