Presenting Service: The Ultimate Guide for the Foodservice Professional

by Lendal H. Kotschevar and Valentino Luciani

Book Overview

A detailed approach to providing service in restaurants and foodservice operations Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience. Packed with checklists, objectives, key terms, and...

• Format: Paperback
• Language: English
• ISBN: 0471475785
• ISBN13: 9780471475781
• Release Date: March 2006
• Publisher: Wiley
• Length: 272 Pages
• Weight: 1.35 lbs.
• Dimensions: 0.7" x 8.5" x 10.9"