If there is any book that clearly identifies emotional pitfalls among different kinds of people in an organization with a view to proffering practical solutions to these pitfalls, it is Practical Emotional Intelligence In The Workplace. The book identified ten groups of people that a good manager must handle with care, tact and wisdom if he must succeed. This second edition has been masterly crafted to answer many questions in the minds of managers on how to successfully manage different and often conflicting characters within their organizations without hampering set goals or targets. You would be glad you got a copy of this book
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