Practical Continuous Improvement for Professional Services(H0837)

By Clive Shearer

Translates TQM (total quality management) ideas into action, emphasizing the implementation of continuous improvement in professional services. Provides an overview of TQM in the professional service context, and introduces the author's model for establishing continuous improvement. Offers decision-

• Format: Paperback
• Language: English
• ISBN: 087389281X
• ISBN13: 9780873892810
• Release Date: January 1994
• Publisher: Asq Pr
• Length: 312 Pages
• Weight: 1.20 lbs.
• Dimensions: 9.0" x 1.0" x 6.0"