Of all the dozens of quality tools books this is the easiest to use and understand. I have worked with the tools before but have never read and used such clear instruction of the tools. Dr Montgomery gives uses and pitfalls of the tools in each chapter and also includes some very handy forms for effective improvement meetings in the appendix. This best book is so good that my boss bought 10 copies to help improve our meetings at work.
Great book on Process Improvement
Published by Thriftbooks.com User , 25 years ago
This is a great book on how, when, and why to use Process Improvement tools like, Flowcharts, Histograms, Pareto charts, Radar charts, and other Process Improvement planning and analysis tools. Dr. Montgomery also teaches you the pitfalls in the use of each tool. I have not seen this in any book and it has proven to be very helpful to my new practitioners of P.I. The book also teaches the tools in a "team" perspective. PI projects done as a team need some attention to the team dynamics of group projects. The book does a good job of addressing this issue and has many templates to help your PI Team stay organized. I highly recommend this book. Grady Tucker, Micrografx, Government Account Manager
A Gem
Published by Thriftbooks.com User , 25 years ago
After being disappointed by so many books that ramble and provide little guidance, this book is a real gem. It is practical, clearly organized, and the author appears to really care about making this process improvement effort work for the reader. It covers three areas: 1.Steps for Improving a process,including why each step is important and how to make these steps YOUR steps. 2. Tools for managing data, like Pareto Charts and much more. And 3. Tools for Managing team meetings, including special tools for managing chaos and ideas and more. This book is used in a master's degree program and I understand that the students love it. It has essentially everything a team needs to address and improve a process.
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