Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

by T. Scott Gross

Book Overview

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0793188237
• ISBN13: 9780793188239
• Release Date: September 2004
• Publisher: Kaplan Publishing
• Length: 211 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.5" x 6.1" x 9.0"

Customer Reviews

Great Ideas!

This book had just what I was looking for. Enthusiasm followed by new ideas. Great book!

Yes! Great for every day and it works

I have changed the way I manage my store and have seen immediate results! A great buy! I would recommend anyone in a service industry read this book.

Very good ideas

Very good advice, philosophy and ideas for imprinting your company on the marketplace. Not for the uptight, faint-hearted tightwad business owner who prefers to keep their business down!

Insightful!

This folksy compilation of stories about people and companies who deliver "Positively Outrageous Service" (POS) has the right mix to prove that people love great service and the companies that deliver it. The stories may meander, but author T. Scott Gross is so popular because he knows how to weave humor, personal anecdotes and actual business stories into a cohesive argument that almost all business is personal and local. This form of bottom-up business advice places great importance upon the front-line employees who represent your business. Gross explains that front-line workers can make or break your brand and your sales, no matter what size your business is. He provides good business lessons, so don't let the light reading mislead you. We recommend this book to managers of any business in the service sector who want to give their employees the power and motivation to deliver great service.

Wonderful, Fabulous,

This is a book that should be read by anyone in sales or marketing. This book would also being very helpful to business owners as well. The book gives specific examples of a variety of industries/individuals that gave customers "Positively Outrageous Service".