Phone Power: Increase Your Effectiveness Every Time You're on the Telephone

By Doc Morey

Book Overview

Phone Power: Increase Your Effectiveness Every Time You're on the Phone is a practical guide to improving oral communication skills.Learn to turn frustrating exchanges into effective and productive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 156414366X
• ISBN13: 9781564143662
• Release Date: January 1998
• Publisher: Career Pr Inc
• Length: 127 Pages
• Weight: 0.15 lbs.
• Dimensions: 8.5" x 0.5" x 5.3"

Customer Reviews

A Good Read!

Doc Morey's inexpensive, practical book takes a no-nonsense approach to operating effectively on the telephone. He gives special attention to people who perform customer-service and sales roles. The book briefly describes common worker-on-the-phone problems and offers a quick rundown on how to overcome them. Its concise format helps make it a handy reference guide for anyone who regularly works on the telephone. The specific, efficient tools offered actually can increase your telephone effectiveness, so we [...] recommend this book for anyone who uses the phone in business, especially telemarketers and customer service representatives. Supervisors might want to take a look, as well, so they can train staffers and develop guidelines.