Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru

by Philip B. Crosby

This is a book of 365 - one a day - inspirational one-liners. It grows out of Crosby's entire body of work, which includes thoughts not just on quality themes, but also on management and life in... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0070145253
• ISBN13: 9780070145252
• Release Date: January 1995
• Publisher: McGraw-Hill Companies
• Length: 15 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.5" x 4.6" x 5.9"

Customer Reviews

Fun and Insightful

Reflections on Quality is a very thin short book with quotes from Philip Crosby, the quality guru. You can read it in probably 30 minutes, or read a couple every day. The quotes are simply a collection of sentences from the books he has written. If you have read e.g. Quality is Free, then you will recognize a lot of his quotes. Phil Crosby is quite funny and insightful and so are his quotes. I enjoyed this small book and, if you like Phil Crosby, I'd recommend you get a copy of it. Some example quotes: "Many of the most frustrating and expensive problems we face today come from paperwork and similar "communication" devices." "Once you put on a suit, no one tells you the truth anymore"