Performance Measurement in Service Businesses (CIMA Research)

By R. Johnston, Lilian Fitzgerald, S. Brignall, et al.

This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0948036788
• ISBN13: 9780948036781
• Release Date: January 1992
• Publisher: CIMA Publishing
• Length: 126 Pages
• Weight: 0.49 lbs.