Performance Management: A Business Process Benchmarking Approach

By Asbjørn Rolstadås

Book Overview

Part One: Productivity and competitiveness - an introduction to performance. The productivity term. Productivity studies. Competitiveness studies. Competitiveness and competitive advantage. Background for performance management. Part Two: Performance planning. The traditional planning hierarchy. Performance planning to ensure business achievements. Part Three: Performance review. Modelling in manufacturing enterprises. Performance measurement. Performance evaluation. Part Four: Performance improvement. Performance Improvement strategies. Benchmarking. Aspects and approaches to quality. Quality and productivity improvement techniques. Part Five: Performance influencing factors. Managers concepts. Production management. Project management. Purchasing. References. Index.

• Format: Hardcover
• Language: English
• ISBN: 0412605600
• ISBN13: 9780412605604
• Release Date: December 1994
• Publisher: Kluwer Academic Publishers
• Length: 412 Pages
• Weight: 1.46 lbs.
• Dimensions: 1.1" x 6.4" x 9.5"