Outsourcing and Customer Satisfaction: A Study Of PC Help-Desk Services

By Vellore K. Sunder

Book Overview

Outsourcing of services to low-cost providers overseas has grown significantly in recent years. However, US customers have expressed dissatisfaction with some of the outsourced IT services, resulting... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1456864572
• ISBN13: 9781456864576
• Release Date: March 2011
• Publisher: Xlibris
• Length: 180 Pages
• Weight: 0.93 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"