Our Toilets are not for Customers

By Floyd Coates

I asked the sales lady, "Pardon me, maam, do you have a bathroom?" She responded, "Our Toilets are Not for Customers! "However, if you get into your car and drive south a couple of blocks then turn... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 096786240X
• ISBN13: 9780967862408
• Release Date: January 2000
• Publisher: Wing and a Prayer, Inc
• Length: 192 Pages
• Weight: 0.62 lbs.

Customer Reviews

Very interesting book

The book was great. It had great stories, humor and valuable information for everyone whether you own a business or not. Once I started reading I could not put the book down. Everybody should read it at least once.

Great Customer Service primer

The is a great blueprint for establishing effective customer service in any organization. It is very light, enjoyable reading with significant messages for service managers and consumers alike.

Brilliant insights into customer relations

It is refreshing to see that old-fashioned Middle America, the traditional America of Norman Rockwell vintage, is alive and well and not silent. It is also good to see that some business people in America are not only making money but also upholding the principles of honesty, hard work, generosity, and "seeking first the kingdom of God."Written in a rather unconventional style charachteristic of Floyd Coates himself, Our Toilets are Not for Customers is bold, blunt, irreverent, and at times "politically incorrect." It is a snapshot of an American success story--a man who had an idea and made it work. But it is more than that. On the surface, it appears to be simply a funny collection of stories about a successful businessman. However, within these stories, there are brilliant insights into customer relations that extend beyond companies and businesses to the relations we have within our families and society at large. These principles of relationships between human beings and with God make up the real contribution of the book. Although business people should certainly read Our Toilets are Not for Customers, any person who interacts with others will enjoy and benefit from the book.Our Toilets are Not for Customers will make most readers laugh. It will make some angry. It will make a few repent. It will make all think.