About This Book Need real-world strategies that you can use immediately to respond appropriately to conflict situations that you face in your workplace? Want to sidestep handling conflict the wrong way and avoid getting in trouble in your organization? Ready for others to think of you as a balanced leader who knows how to respond appropriately to organizational conflict? Using conflict styles inventories that are accepted and used internationally, Robert provides an instructive guide that you can use to improve your working relationships and your organizational reputation. Immediately useful, this book also includes real-world case studies to show you how to apply five conflict resolution strategies back at your workplace. This book is a practical action guide that will help you to achieve the following: Learn when it's appropriate to compete, cooperate, accommodate, compromise, or avoid conflict in the workplace Learn how to balance your conflict resolution responses to get the best results from others Improve working relationships and your organizational reputation by showing you know how to handle conflict appropriately
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