Orchestrating Experiences: Collaborative Design for Complexity

By Chris Risdon, Marc Rettig (foreword), Patrick Quattlebaum

Book Overview

Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

• Format: Paperback
• Language: English
• ISBN: 193382073X
• ISBN13: 9781933820736
• Release Date: May 2018
• Publisher: Rosenfeld Media
• Length: 336 Pages
• Weight: 1.38 lbs.
• Dimensions: 0.7" x 6.0" x 8.9"