The federal tax resolution industry is becoming more attractive every day for professionals dedicated to it. Thousands of taxpayers face the IRS daily to address collections, audits, identity theft and other related issues. Tax professionals are also subject to IRS audits. All of them need representation from a tax professional to address the issues. Enrolled Agents are the main players in the industry. As professionals authorized to represent taxpayers at the Internal Revenue Service (IRS) (in addition to CPAs and attorneys) they have the privilege to work directly with clients on federal cases before the IRS. This service requires dedication, education and training, experience, use of technology, administrative systems and having the necessary resources to be efficient in customer service. This Operations Manual for Tax Resolution Offices (The Manual) is a resource for all professionals dedicated to this business. The Manual has been prepared with diligence and attempts to present the topics accurately and tailored to the tax resolution industry.
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