Online Dispute Resolution for Business: B2b, Ecommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts

By Colin Rule

In this original and highly useful resource, Colin Rule--a pioneer in the field of online dispute resolution (ODR)--shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

• Format: Hardcover
• Language: English
• ISBN: 0787957313
• ISBN13: 9780787957315
• Release Date: January 1
• Publisher: Jossey-Bass
• Length: 338 Pages
• Weight: 1.36 lbs.
• Dimensions: 1.1" x 6.2" x 9.4"

Customer Reviews

Dealing with Disputes in Cyberspace

With this work, Colin Rule, who is one of the pioneers of ODR, and also an excellent writer, has given us much to consider about dispute resolution in cyberspace. The book is written for "managers, employees, union representatives, and others who are looking for a better way to handle conflict in their businesses and organizations." There is a interesting overview of the development of online dispute resolution. Also the author discusses his personal experiences in the field, which adds to the overall credibility of the book. ODR originated in online disputes for which traditional means of dispute resolution were not suited. With as many as 500 million plus people online worldwide, as more businesses and individuals come to realise this significant point, ODR will flourish.Challenges arising from ODR are covered in sufficient detail by the author and not only alert us to the issues, but also to suggest realistic ways of dealing with them. The author believes that businesses will come to use ODR as matter of course. His book makes a persuasive case for such an outcome. This is a practical work on an important aspect of ADR.